One small leap for business...

As someone who doesn't 'do' heights the prospect of leaping off a balloon 24 miles above the cold and rather solid ground isn't my idea of fun.  In fact sometimes I think the reason I never made the 6 foot tall mark was the sheer determination of my inner self not to be heigh up rather than my genes.

So when Felix Baumgartner stood on the platform and lept I wasn't envious.  Or at least I shouldn't have been....

What Felix did in stunning hd action was something that everyone who has ever started a business has done.  You stood on the platform and lept.

I think that's why I was strangely drawn to that platform.  It brought to life the 'leap', that moment that separates the players from the wannanbees.  The moment that someone considers the risks and decides it's time to take the chance.

Speaking regularly with clients, friends, family and many many enterprising people I'm amazed at just how significant this 'leap' is.  Certainly not in an arrogant way, what I mean is that 'the leap' is what bonds fellow entrepreneurs together, that tacit understanding that means we don't need to speak about 'the leap'...we get on talking about everything else.  Yet for those who haven't taken 'the leap' it often takes on a huge amount more significance.

"You're so brave, I could never take the leap"
"I'd love to work for myself, but I just get scared of the leap" 
"I'm just not ready to take the leap just yet"

Just a couple of the lines that have been said to me in recent conversations.  Don't get me wrong, the little boost of self-esteem that I get whenever I hear these kind of lines is fantastic.  As it should be for all those brave souls that have taken the leap and set up businesses of all shapes and sizes.  The tacit understanding between us 'leapers' means we don't give ourselves the credit for just how significant such a step is.

And that is just the start of the business journey, which can feel like you've stepped off a 24 mile high balloon....Travelling at breakneck speed, not quite sure if you're heading in the right direction, not able to see or hear your instruments, you're visor misting up so you can't even enjoy the view or know when to push your shoot and hopefully the relief of making it to your goal in one piece.

But sometimes, even though the conditions aren't quite perfect, there comes a time you've just got to leap.

One special business lesson from Bubba Watson

On Sunday night UK time, American golfer Bubba Watson won the first major of the year, the US Masters and claimed one of the most recognisable pieces of sports clothing the green jacket. 

For non-golf buffs thinking of switching off at this point just hold on.  For those who prefer their movies, think of Bubba as Happy Gilmore, he hits the ball almost as far.  Bubba taught us all one of the most valuable lessons that anyone can learn in business.  Be that running one, or just playing your part in working within one.

Having finished the final round level with Louis Oosthuizen the two players went head to head on a sudden death play-off hole.  Having drawn the first hole, the players both hit horrible tee shots at the 2^nd play-off hole.  Oosthuizen got slightly luckier, his ball appearing in light rough with a decent chance of making the green on his 2^nd shot.  Bubba was in trouble, his ball landing well off the fairway in the trees with no direct sight to the green.  Oosthuizen 2^nd shot wasn’t great, but Bubba looked like he would need 2 shots to make the green.  Step forward Bubba who produced an amazing sliced shot that bent around the trees and landed on the green within feet of the hole. 

Thanks to that amazing shot he left himself 2 putts to claim the US Masters trophy and join legends of sport including Jack Nicklaus, Tiger Woods, Faldo, Ballesteros and many more.

So what can we learn from Bubba, apart from believing that even the impossible is possible.
 
Well, Bubba never had golf lessons, he hasn’t got a textbook swing, and indeed he never changes a thing if he can help it.  There is no sports psychologist, no entourage of highly paid coaches and fitness trainers.  In fact when he first showed any inclination for the game of golf, his father just told him to go out, swing and do his own thing.

Here is a man who in his own way, and with his own methods has developed a way to succeed.  His golf swing, as unkempt as his hair, has led him to one of the biggest prizes in golf.  So what can we all learn from Bubba?

He’s a man who works hard every day determined to succeed and he’s done it in his own way.

Animal Magic; Apprentice Series 8 Episode 1

There was a time when the world had a sepia tone.  It was the Victorian era, it was mostly black and white (I’ve seen the photos!) and every year a travelling circus would roll into town.

Now, one of the main attractions was a freak show, basically a collection of some of the weirdest people that the circus master could track down.  They all had their own special ‘freakyness’, and yet all equally beautiful in their own way.

Well no longer do we have to queue up to walk past such a collection, the circus masters at the Apprentice never let us down.

So to episode one, which in the style of Friends I’ll refer to as ‘The One with the Tartan Curtains’, which will become obvious later.

The candidates were brimming with the usual blend of bravado, adrenalin and testosterone, and that was just the girls.  What was obvious was that this year the candidates seem to have been asked to compare themselves to an animal.  The episode was full of animal references from Ricky ‘LavidaLoca’ Martin describing himself as a shark - the apex predator through all manner of killer whales, penguins, ducks and bears. 

It certainly inspired the girls team choice of team name.  I am 99% sure that Jenna was referring to a Starling (the bird) in her broad Prestonian accent and not the boring Sterling name that it was mistaken for.  After all it came to her in a dream.

It was a classic-ly appalling display from both teams with no one really shining yet on either side.  The boys products, though inferior in quality were pitched perfectly for quick sales as they identified a key market quickly in terms of tourists.  The girls meanwhile produced a beautiful, if somewhat quirky, product and indeed brand that was always going to restrict their potential sales.  In the hare and tortoise race the girls would’ve won, but the Apprentice episodes are a time for hares! (sorry I seem to be effected by animals too now!!).

Duane seems to have something about him, and unfortunately Bilyana seemed to be manoeuvring herself to being a potential Lord Sugar favourite until her own untimely intervention. 

For the Bulgarian born risk analyst, never could the old Abraham Lincoln saying...

“It is better to remain silent and be thought a fool than to open one's mouth and remove all doubt.”

...been so appropriate with Bilyana talking herself into a firing.  It makes you wonder if Katie ‘Silent Assassin’ (but useless) Wright is already displaying Jedi powers that Jedi Jim could only dream of.  It was 3 episodes of Star Wars until they discovered that Chancellor Palpatine was an evil Sith Lord, maybe that is what Katie is.  Suddenly her playful description of herself being the ‘silent assassin’ is taking on some dark undertones.  Keep watching episode 3 I say, when Duane and Katie will duel with lightsabers atop the Guerkin building.

And so to the Tartan Curtains.  I’m no fashion expert but Bilyana’s choice of ‘battle dress’ on selling day would’ve looked more in place at an ‘accurate’ historic re-enactment of Braveheart, Hollywood style.  Her march to the shops complete with sales tray firmly in place would’ve scared the life out of those ancient English Londoners, if only Bonny Prince Charlie had thought of that history could’ve been so much different.  That is possibly the real reason why the unfortunate sales assistant in the shop was really upset.  It wasn’t because of the unprofessional and embarrassing way the girls sub-team harangued and harassed her into a decision.  It was a primeval fear that a B-movie re-creation of Braveheart was about to take place on her doorstep.

Her departure was unfortunate, but confirms, if it was needed, one of Lord Sugars considerations for the new formats of finding someone he can partner with.  Incessant chatter is something he can seriously do without.

Star of the Week: Katie Wright – she hasn’t used her Sith powers on me at all I promise

Got Lucky: Katie Wright. She was gone until Bilyana’s intervention.  But I don’t mean that, she’s great really and definitely hasn’t used her Sith powers on me.

Heading for a Fall: Katie Wright. She definitely didn’t make me say her name again, and she most certainly hasn’t used her Sith mind control powers on me.

For Twitter updates on The Apprentice don't forget to follow me @simonbrooke

10 Days to a New You (Social Media-wise)

It’s the time of year when we are all looking ahead at the months stretching in front of us and planning just what we do when.  Thoughts are already on booking holidays, bikini diets and sporting summers.  Likewise now is a great time to take a look at your Social Media (or consider it if you haven’t got anything going) and make some changes.

Here’s a simple 10 steps that can transform your Social Media, and they only need take a day each to get started.

1.  Create a Plan

It sounds simple, but it is the crucial 1^st step to improving your Social Media performance.  Take some time to consider what you want to happen in 2012.  Think about your target audience, top customers, your market, your competitors and what you want to achieve.  If you have existing Social Media channels review these, what have you done with them so far, how have they performed, what could you have improved, what lessons have you learnt.  Your plan for 2012 should be simple and most importantly take a realistic account of things like the time you will commit to Social Media in 2012 and how you want to measure your performance.

2.  Create a Knowledge Bank

However knowledgeable we are about our subject/business/hobby we still need a super source of information and expertise to fall back on.  By identifying key sources of fresh information on your market/area of expertise and doing simple things such as creating email folders, favourite bookmarks and any number of ‘notes’ systems.  Simple tools such as Google alerts can deliver daily feeds of information in all kinds of formats without you having to search.  Use these tools, create a knowledge bank and you will have a constant stream of fantastic information to help your Social Media efforts.

3.  Learn all about it

There are many tools of Social Media and though you won’t be expected to know how they all work intimately it is certainly in your interest to get to know the tools and how they work.  Take some time to learn how each one works individually, it will help you when you look back at the plan you made in step one.  One thing that may help with this is...

4.  Get Advice

Let’s face it there are now almost as many Social Media ‘experts’ out there as there are users of the tools.  This isn’t a bad thing, as many can ensure you get the results you need quicker and without the many mistakes they will have spent time making.  A good Social Media adviser will be able to simply outline the tools and consider your business objectives to direct you to the best tools for you.  LinkedIn isn’t going to bring your £1 stall thousands of sales a day, and equally Facebook may not suit your niche manufacturing consultancy.  What is crucial is that the experts give you the guidance/coaching you need to feel comfortable with Social Media.  In fact that is a great thought, find a Social Media coach not a know it all ‘Expert’.

5.  Who are You?

Your online persona is the single most important component in your Social Media.  Developing this persona is the starting point for all your subsequent activity.  That isn’t to say you need to suddenly become someone else.  However, there are degrees of yourself you can develop, show or not show and this will dictate the kind of messages/conversations you have.  People you interact will quickly get a feel of who you are and what you stand for.  So make some time to decide what it is you want this to be.  This may even follow the persona of your company brand.

6.  Be A Helpful You

It is vital that your online persona is you.  Social media carries transparency at it’s core, it thrives on real people having real interactions.  So interact, be genuine, be authentic and most importantly be helpful.  You will quickly find that other users of Social Media will be drawn to you if you are helpful, polite and genuine.  Your online persona is you, and people need to know there is a genuine person there behind the screen.

7.  Stand Out

Have you considered how your various Social Media sites look?  Have you got the standard template for your Twitter background?  Is your Facebook page just a boring old photo?  There are millions of users of social media and finding a way to stand out is tough.  However, there are ways to make your profile stand out that much more, or at least be memorable enough.  You should also look at ensuring a consistency across the various sites/tools.  People should know that it is you wherever they find you.

8.  Connect with the right people

The best way to get to know what works in your area of expertise is by finding leaders and key influencers in that same area.  Spend time searching for them, observing what they are talking about, how they are interacting.  Join in conversation where appropriate and before you know it you could be getting your own share of interactions.  Take time to research who the leaders and influencers are that will most benefit you or your business. It’s all well and good being followed by half of the local college, but just 1 influential follower more than beats 500 ‘messers’.

9.  Interact

Social Media is about interaction.  That means two things, the first is being interactive with your various networks.  Reply to tweets, comment on blogs (especially written by influencers), join discussions on LinkedIn, use hashtags, post questions, and if someone asks you a question give them an answer.  Secondly, look at even more interactive ways of communicating.  Try creating videos (vlogs), presentations on Slideshare, podcasts and webinars.  All of which create an even stronger bond between you and your network.

10. Get Publicity

We aren’t necessarily talking a PR campaign to promote your twitter feed.  All around the internet are many influential bloggers, media contacts and digital media writers.  Take some time to identify some of these people and think about how your business or a specific piece of news fits with them.  How can your expertise or company help people, or even better, make life easier for them to do their jobs.  Get writing articles, How To’s, blogs, press releases basically anything that shows off your expertise.  Having these to hand when a relevant issue breaks means you can swing into action before others.  Providing great quality means they’ll see you as a good person to know.  Also, think about how events impact on your area of expertise.  When a newsworthy event happens, be the first to react with a thoughtful piece.

There we have it, 10 simple steps to creating a more impressive social media presence.  Ok some of the steps may require a little longer than a day, but by making a start on each activity you will quickly find your social media presence improving.

Social Media Lessons Every Football Club Should Know

2011 was without doubt the year that social media really placed itself at the heart of football.  Our national game has begun to be dominated by the Facebook and Twitter ramblings of footballers from all divisions, directors, owners and ex-pros.  Some like Joey Barton and Rio Ferdinand have taken to Twitter like white paint to grass, and in era when our footballing heroes are further away from your average fan than ever before, it has added a new dimension to the relationship between players and fans.

It hasn’t all been a positive experience, but the very fact that so many incidents of social media fau-pars have made headlines has merely served to accelerate the importance of this new media to the game.

Certainly football clubs could benefit hugely from social media, more so than they are doing at the moment.  Even the most active football club Twitter accounts / Facebook pages are 99% broadcasts AT their loyal supporters.  Businesses up and down the country would kill for the kind of loyalty, advocacy and support that football clubs get from their fans, yet feel it is ok to link their various social media platforms together and just churn broadcast after news item after sales message out.  Many of them mistake reaction to these, and comments against articles as them successfully building their social media networks.  It isn’t. 

Social Media is about having a conversation and entering into interactions.  It isn’t just about having a Facebook page or a Twitter account.  With the sheer amount of loyalty to them, football clubs could be gaining so much more from their social media and translating this into real bottom line gains.  Plus, it costs so little.

5 things a football club social media strategy should include:

Player / Staff knowledge

With several high-profile incidents happening on Twitter in particular last year, it isn’t unusual that clubs such as Wolverhampton Wanderers and the powerhouse of Barcelona have brought in legal advisers to speak to players on their use of Social Media.  As a marketer it makes me cringe that the first people clubs are turning to are the lawyers. 
A better idea would be to engage good Social Media advisers to work with the staff and create not just a Social Media Policy, but also to give the full picture to them.  The blanket banning of Social Media is just not going to work.  Better for the players and staff to understand the medium and also understand the impact of how they use it.  After all, there are great gains that can be made by players and staff if they get it right.  And yes I am talking financially.

Interaction with Fans

Social Media has opened up a wonderful (and very cheap) way for football clubs at all levels to speak to their fanbase like never before.  This is where clubs need to get away from thinking about Social Media in terms of just a Facebook or Twitter feed.
By appreciating that Social Media can and should be woven into the fabric of the marketing and operation of the club, it is obvious to see just how clubs can improve their decision making.  How do we improve our programme (to sell more)?  What flavour of pie should we introduce?  What do you think about this kit design?  What promotion would you like?  What type of hospitality package would you love?

Basic questions yes, but these are just a flavour.  In any other business customer feedback is key to making good business decisions that impact the bottom line.  Football clubs cannot afford to ignore this.

Involve fans more

Everyday a football fan somewhere is creating content about their club.  Each club has hundreds if not thousands of loyal brand ambassadors who would be willing to contribute to helping out their club.  Businesses already have blogger outreach programmes with loyal customers creating content on their favourite brand.  Football clubs should be making more of these opportunities.  Pitchside reporters, tweet chats with favourite players, blogs, unofficial match reports could all be leveraged by football clubs to maximise their brand exposure across the web and thereby improve their presence.  Why not challenge fans to make their own ‘day of the game’ reports and feature the best ones in the clubs YouTube channel.

Get Creative

Sure, as fans we need an official source for our club news, and we all want this in different ways.  So broadcasting official news across all Social Media is a good move.  But to stop there is, as explained above, only the first rung on the Social Media ladder.  The next step is to get creative and always be on the lookout for opportunities to evolve your Social Media output and include it in every aspect.  The Manchester City ‘Tunnel Cam’ is a fantastic example of this.  The significance of which may be lost on the powers that be at a football club.  The reason for this is they spend most of their working week at the club, they’ve probably been in the tunnel before a game.  However, 99% of fans only get one view of the ground on match day and that is from their seat.  Creating ‘behind the scenes’ footage, the chairmans blog, or training ground videos all have the chance of going viral.  Whatever you choose, always be on the lookout for ways of including Social Media in every aspect of the club.

Act Now

There is undoubtedly a mistrust in many football club boardrooms over Social Media, and this is understandable given the high-profile spats and often secretive nature of boardroom decisions.  However, football clubs should remember that the fans of tomorrow are the generation of youngsters who are currently being brought up with their hands on a smartphone.  Creating engaging Social Media now ensures that the club will continue to benefit for a long time to come.

And if any football club needs some help creating ideas then I'm certainly available and well up for the challenge.

Overcoming Writers Block on Your Blog; 3 Tips

What’s the first thing you did this morning when you switched your pc/laptop/tablet on?

I’m guessing you checked your emails.  Or at the very least scanned the total in your inbox to see by how many it had increased since yesterday (or earlier this morning if you were burning the midnight oil).  Am I wrong?
Ok, so if you didn’t check your emails I bet you went straight to your favourite website or some other ‘habitual’ place.  Don’t worry I’m not watching you, nor am I the new Derren Brown, it’s just something we all do.

Let me ask another question.  At some point over the last week how many times have you had an opinion about something?  Quite a number I would hazard a guess, and equally how many times have you thought ‘I should write that down’?  I have and I suspect I’m not alone in these thoughts.  I sometimes worry I’m having a seriously high number of ‘senior moments’ for someone in their thirties, such is frequency I forget what it is I was going to write.

However I’m beginning to realise that the reason for what I politely term ‘bloggers block’ (and impolitely harangue myself about) is more to do with the habits I’ve formed over years of working at a computer.

So some simple tips to overcome bloggers block and make a start on that company/personal blog you’ve always wanted to write:

Start your day different

We all need to check emails, after all it could be a new sale, a customer that wants a reply or 10% off at Krispy Kreme.  But how about for once, maybe only one day a week you (horror of horrors) switch your machine on and instead of going straight for the emails, you pause open Word or some other writing programme and get writing.  Don’t worry if you haven’t got a clear idea of your article, just the process of ‘brain dumping’ your thoughts on a subject can make things a whole lot clearer.

Get some inspiration

Sometimes you’ll have a fantastic idea on an article you want to write.  Other times you’ll know what you want to say, but you’re missing some bits.  Don’t despair, get the thoughts down you’ve had and then have a search round.  Try searching for your subject, check a couple of books, maybe send a tweet out and ask your followers their opinions on the subject.  Sometimes the very process of searching can be enough to formulate your article in a much more coherent way.

Fresh Air

It’s amazing how many times we have our best ideas when we don’t mean to.  Generally that means we are doing something else entirely.  Having a shower, working out, sat on the toilet or even having a bath (it worked for Archimedes) all seem to be favourites for eureka moments.  Rather than sitting at your machine, putting yourself under more and more pressure to get an article written, why not put your coat on and take a little stroll in the fresh air.  Even if it’s rotten weather, the process of concentrating on something entirely unrelated can get your subconscious creative juices flowing.  At the very least you’ll be getting away from your screen.

Writing a blog is a fantastic tool for promoting and growing your business, it is all about consistency and content.  Unfortunately we all get caught up in our work habits and forget that masterpiece of an article we wanted to write.

So to use some poetic licence on a programme I do remember from my youth I’m going to ‘Turn off my email and do something less boring instead’.  Why don’t you.

Strictly Business

As an amateur Ballroom and Latin sprawler, the return of Strictly Come Dancing to Saturday night TV serves two purposes for me. 

Firstly, it gives me the complete confirmation that I will never make it pro, and secondly just how much works goes into the 1 min and 30 seconds of performance we see on our screens.  Good, bad or Widdecombe, there is no hiding when the various celebs get their sequins and fake tans on and strut like they’ve never strutted before (apart from Robbie Savage who always had a strut that wound up opposition fans).

But Strictly Come Dancing gives us 5 business lessons that we can all learn from:

Dedication, that’s what you need

The celebs on Strictly eat, sleep and breathe (sometimes very heavily) dancing.  They have to; there is just no getting away from the intense period of time that is the show.  Last series we saw Matt Baker training in farmers fields and cow sheds whilst on location doing his day job of Countryfile.  This series Chelsee Healey is spending 8 hours a day filming Waterloo Road and then heading straight to the training room for 3 hours of intense dance. 

Whatever your opinion on TV work being ‘real’ or not, the celebs are dedicating every minute they have to the competition.  As with any business, if you are dedicated to that business, giving your all and every minute you have it will show.

Hard Work Pays off

When you are in business, it’s hard work that pays off.  Put the hours in both in your business and on your business and you’ll succeed.  Most entrepreneurs will take 16 hour work days as the norm, especially in the early days of a business, working all hours to ensure they are producing, selling, marketing and accounting.  It’s non-stop. 

At Strictly, it’s completely the same, put the hours in to learn not just the dance, but the technique and you’ll get the kind of marks that put you top of the leaderboard.  Take Harry Judd for example, the McFly drummer currently tops the training hours leaderboard and waltzed off with the first 10 of the series. 

Putting the hours and hard work in to your business is the way to get results, it’s just a pity we can’t all be accompanied by Harry or Aliona to make the time a little easier.

Know your limits

Let’s face it you wouldn’t ask Audley Harrison to perform a backflip.  Equally, asking Anita Dobson to lift Robin Windsor probably wouldn’t be the wisest decision either.  The professional dancers will put the dance choreography together to show off the best skills of the celeb.  They know exactly when is best to let them jive on their own and when it’s best just to slap them in a harness and hope for the best. 
Similarly it is crucial when you are running a business to recognise what you are good at, and what you aren’t so good at.  We aren’t superhuman as much as we like to think,  therefore getting help and support in for the bits that you aren’t so good at (or don’t want to do) will only help you and the business in the long run. 

Knowing your limits is the best way to push your business to the next level and often crystallises new appointments.

Sell the Dance

So many times celebs in Strictly Come Dancing will ‘nail’ all the steps.  Technically they’ll get to the end of the 90 seconds with the routine complete, yet something just won’t look right to us viewers or the judges.  Selling the dance be it Rhumba or Waltz is key to getting to the very top.  It is equally the case in business, you must ‘sell’ yourself and the business if you want to succeed.

Selling yourself, promoting the business is what can make the crucial difference between a sevennnnnn or a nine.  Without this essential part you are left with a technically great business that no-one gets or perhaps even knows about.  Selling is the key to success.

If you stumble, keep going

Sometimes the funniest Strictly moments are  those when it all goes wrong, and yet the celeb keeps going.  Pamela Stephenson last year nearly spun into the 3^rd row of the audience but kept going with a smile as big as ever.  This series Nancy Dell’Olio came to blows with a feather boa that wasn’t prepared to let her go, whilst Lulu completely forgot her steps in week one and carried on regardless.  The key with all of them was the celebs knew there was no hiding place they could do only one thing, carry on.

Running a business is no different, making mistakes is part of becoming an entrepreneur.  Some eminent entrepreneurs such a Richard Branson will tell you it is an essential part.  The key with these trips or mistakes is to keep going.  Dust yourself off and get back in the game.  There is no hiding place when you are in charge, you just have to keep going as best you can.  People will understand, and as long as you don’t keep making the same mistakes, it will only do you good in the long run.

Perhaps it’s time to get the glitter spray and fake tan out now, I’m feeling like a Quickstep.

Tom-tastic! Apprentice Series 7 The Final

Ladies and Gentlemen we have a winner!


The mad professor Tom Pellereau is the man Lord Sugar has backed to the tune of £250,000 after the final episode of The Apprentice. A worthy winner in many respects, a certainly fortunate to be under the new Apprentice prize of a joint business venture as opposed to a job within Lord Sugars portfolio of companies. If we’d been working to rules of previous series the likelihood is that Tom would’ve struggled to make it through the auditions let alone the first few weeks. His quirky style, mad inventor personality and action-man eyes always presented him as a potential loose cannon, but dig below that and Tom was always a candidate who stood out for Lord Sugar.

It is under the old rules that this year’s second place candidate, Helen Louise Milligan would’ve walked it. After a quiet opening few weeks Helen smashed her way to the top of the leaderboard and her structured planning and calculated organisation meant she stayed there right to the end. She played the perfect game in this series, and that perhaps is her biggest failing. There is a sense with Helen that she performs best within a structured environment, and as all new business owners will testify, a new start up is not the place to need rigid processes and procedures to perform at your best. Certainly in my experience, the ability to function within organised chaos would be closer to the mark. Helen you felt all along lacked a certain something despite her impressive showing, and it was crucial to Lord Sugar in the final reckoning. He was willing Helen to produce a stunning business idea, or even just a credible one, you felt if she had then even with the reservations she’d have been a shoe in. Not that she was the only one without a credible business plan.

The range of plans/businesses was revealed and disappointing was probably the easiest way to round them up. They ranged from Susan’s Skincare company to Jim’s e-learning entrepreneurial skills for schools.

Taking them individually, Susan’s plan involved the huge potential skincare market if she got it right, but with associated costs that would eat up the investment before it had time to breathe. Jim’s e-learning idea, cheekily branded AMsmart in line with Lord Sugars existing businesses, already exists and was in essence an idea non-profit business hastily given commercial figures. Helen disappointingly presented the equivalent of a virtual PA service that somehow was supposed to get the country back on its feet. Even winner Tom’s plan of ergonomic chairs and associated products was seriously flawed. Hugely disappointing all round and rightly all were pulled to pieces by what must be one of the most scary interview panels outside of the Den. In fact you got the feeling at one point that Lord Sugar was going to end the interviews and send all four over to the Dragons Den studio for a grilling in a BBC cross-show promotion.

Tom’s victory was down to two main attributes. He’s quite obviously a guy that Lord Sugar feels on a personal level he could work with. As I pointed out in a previous article, Sugar made most of his fortune in partnership with guys like Tom, and that was obviously a big draw for him, he knows how to handle this type of character. Secondly, Tom is a one-man ideas factory, it may take him 20 different ideas, but somewhere along the line Tom is going to hit on another massive idea and Lord Sugar wants to be there when it does. With his already established, but somewhat off-track, ‘Curved Nail file’ Sugar has a readymade product to start recouping his investment.

And so The Apprentice finishes for another series, we’ve had the usual mix of inflated egos, tears, tantrums and Top Hats. Only a few months until Junior Apprentice starts, and if that is anything like last year, those candidates will once again be putting their senior counterparts to shame.

Though certainly not this country’s entrepreneurial elite, this year’s batch of Apprentice candidates have made some great TV and been responsible (sometimes inadvertently) for some essential business lessons. We are left with the vision of a white coated Tom giggling away in a high-tech lab somewhere reaching for an emergency biscuit whilst creating the world’s first time machine using parts from a nodding dog, a top hat, nail file and travel clock. It’d be fun to be there don’t you think?

But what do you do? Apprentice Series 7 Episode 10

There was an air of excitement about the small figure stood in front of Tom this week. He was giddy with excitement looking at the merchandise pilled high in front of him. No not one of the young consumers Tom flogged patriotic nodding dogs to; I’m talking about Lord Sugar who was truly in his element at the start of this week’s task. You could see the former van trader practically leaping for joy as he outlined the stock selling task. The only thing missing was a yellow three wheel van power sliding through the warehouse doors.

With that picture firmly fixed in your mind, it was all the more shocking to see Snoozy Suzie sent to Knightsbridge to sell linen door to door. These are the kind of properties that sometimes won’t let number 1000 on The Sunday Times Rich List through the door to use the toilet, let alone a Croydon girl with handfuls of cheap polyester. But it was a sign of things to come from a Venture team led by the useless Natasha. Harsh for sure, but Lord Sugar’s disgust at their ‘win’ was followed by the removal of any winning treat. If she wasn’t sure before, the next time Natasha appears in the boardroom she’ll need to make sure her case is packed.

As much as it was a lucky win for Venture, it was not an unlucky loss for Logic, who under the leadership of Melody floundered under the weight of ego’s and coups. Undoubtedly the stars of the task were the two remaining boys, Tom and Jim, who on opposite teams, sold well. Meanwhile Melody hit several bum notes in failing to ‘smell what sells’ and opted to ignore Tom’s success whilst fighting off a power-drunk Helen hell bent on ‘saving’ the task. It was a poor move from Helen who got the wrong strategy on the task, and has seemingly hit on another poor one in her personal quest. Quite frankly the mere act of walking into a Pound Shop and trying to sell them watches at a trade price of £25 should be a firing offence on its own.

Melody Hossaini has not been the most tuneful of candidates, but, as with Zoe the previous week, she had an air of a candidate for whom the large lady was warming up her vocal chords. This was a real surprise from Melody who only weeks ago impressed Lord Sugar with her no nonsense one woman approach to the Paris task. It seems that rather than that being the start of her ascent to the top of Lord Sugar’s musical range, it was just a case of the triangle player getting over-excited and binging too early.

For far too much of the task both teams were guilty of chasing sales at any cost. They forgot the simple truth of sales that if you sell at a price above your costs you will make a profit. Spending 4 hours of an 8 hour selling window in the back of a cab getting stock to sell for peanuts isn’t going to make anyone any money.

It all proved a task too far for Melody who, though unfortunate to leave before Natasha, had to go having been given a couple of lives already.

All of which leaves a real rag tag bunch of Apprentice candidates in the final five, perhaps more so than any previous series.

How Natasha Scribbens is still among them is something I cannot fathom. She’s lived the kind of charmed life that makes you sure you must’ve missed an episode, either that or there’s more to her ‘yeahs’ than we think. Perhaps they are somehow managing to form a protective, Teflon coated, bubble around the girl keeping her immune from any downfall.

Tom Pellereau despite his obvious confidence floors elicits the kind of twinkle in Lord Sugars eyes that belies the insults flowing from the great man’s mouth. Sugar made his fortune working with people like Tom and even if Tom can’t see it, his Lordship is weighing up if he could do it again. “Jedi” Jim Eastwoood on the other hand, despite his excellent performance this week (and it could be argued, last week as well) looks like the type of candidate who is one slip up away from going. He’s going to have to be the top performer in every remaining task to stand a chance of being the last man standing.

Helen Milligan’s less than impressive task finally allowed us to see beyond the polished organiser from previous weeks, and I’m not sure there’s enough there to win it. Having a strategy and trying to plan is to be admired on such a chaotic task. But what’s more important is to get the right strategy and not just bang on about having a strategy when it was clearly flawed. Her attempted ‘kitchen coup’ underlined a feeling that Helen’s got a little bit drunk on previous weeks successes. Whether she heeds the warning she received in the boardroom will dictate if she stays until the end.

This leaves us with Suzie, the bambi to Jim’s Darth Norn. She divides opinion like no other candidate this year, and yet despite her annoying traits, time and time again she has got to the heart of the task quickly and understood what needs to happen. Ok, she’s often failed to push this through in the face of the strong personalities she is surrounded with, but she potentially has the kind of spark, enthusiasm and energy Lord Sugar is looking for. Whether he could work with her is an entirely different question, and one that may see her falling by the wayside before the end.

Who will win this year’s Apprentice? Let me know your thoughts and vote in the poll on this page.


Star of the Week: "Jedi" Jim Eastwood and Tom Pellereau joint winners this week, Jim showed his sales strengths and Tom stepped outside his comfort zone to sell, sell, sell.


Got Lucky: Natasha Scribbens. Saved again by being on the winning team. She's like Monty Pythons Black Knight and just won't go.

Heading for a Fall: Helen Louise Milligan.  Has she been found out?


For Twitter updates on The Apprentice don't forget to follow me @simonbrooke

Zo-go Zoe. Lego Apprentice Series 7 Episode 9

Soggy Biscuit Dunking. Apprentice Series 7 Episode 9

Right thought I’d set the scene on this week’s blog post for you. I’m sitting down in front of my laptop with a nicely steaming cup of coffee and the sun cracking t’flags outside. But wait, what’s this feeling? It’s overpowering my senses, I can’t concentrate, quite frankly I’m flagging and there is only one thing I need…an Emergency Biscuit. Yep, that will do the job. Phew crisis averted.

I don’t claim to be a playwright of any great repute, but I feel confident enough to say that my newly released ‘Emergency Biscuit Tragedy’ still sits slightly above the ‘Biscuit Lovers’ playlet dreamt up by Melody. Though I must confess I will be hard pressed to find a relationship as full of chemistry and connection as that of Beauty and the Geek; Melody and Tom. I’m thinking of casting Jeremy Clarkson and Germaine Greer.  The audience may even watch whilst eating Pop-biscuits, they are the new popcorn after all.

This week’s task was all about biscuits. Creating a new product and taking it to 3 sets of supermarket buyers to get onto the shelves and into the nations brews. As always with the Apprentice we had a twist in the boardroom, where yet again having seemingly gone off track with their ‘After School Treat’ that was for anytime, Team Venture pulled in a huge order from Asda (a new Apprentice record), and blasted Team Logic’s biscuit within a biscuit, BixMix, clean out of its digestive outer.

It was unfortunate for Team Logic as Venture had been less than impressive in the task from the first moment. As churlish as this may sound, Helen and Jim were probably two of the poorest performers this week, yet with a sidelined Natasha in tow, were able to persuade Asda of the potential of their product. How much different the final product, packaging and marketing would be if it was ever to hit the shelves will perhaps be the biggest example of Venture’s poor execution of a decent idea.

Having said all of that, it’s fair to say that Logic under Zoe’s robust stewardship really took the biscuit! Though we saw flashes of the feisty Cheshire girl’s management style, she had the air of a contestant who had perhaps had enough of the process. It was communication that really let her team down, and really brought home just how crucial it is across an organisation. I disagreed with Lord Sugar’s insistence that Zoe went to the production site; however she could’ve spent a great deal more time communicating with Melody and Tom in order to answer one question. Who are we aiming at? It was this that lay at the heart of their loss. Forget the bitching, playlet and politics, Logic lacked a clear target market and therefore production and sales/marketing had a complete disconnect.

Having learnt a little more about Zoe, it is clear to see just what Lord Sugar had seen in her. After all this was a woman who overcame two bouts of cancer in her late teens, she really was the kind of battler he loves. However, falling down on such a crucial element meant she was always likely to go this time.

Clear communication starts from the top of any organisation. Having a clear vision, moulded into a strategy and then followed down through the various functions is the best way for any company, whatever the size, to succeed. Even better, a fluid two-way process that allows this to be adjusted and take advantage of customer feedback and new markets is the standout feature of any successful business.

So we are left with Melody Hossaini, Susan Ma, Helen Louise Milligan, Natasha Scribbins, “Jedi” Jim and Tom Pellereau as the final six candidates and tasks running out fast. The unlikeliest winners out of that list probably include Natasha and Jim who have both faced Lord Sugars ire. The current standout would probably be Helen, though she still has an element of mystery surrounding her skills. Whatever the outcome over the next few episodes, it’s proving a difficult series to predict.


Star of the Week: Helen Louise Milligan. Granted it was Jedi Jim that 'won' the massive order, but Helen's management just pipped it.


Got Lucky: Natasha Scribbens.  Saved by being on the winning team. She'd have been dead in the water facing up to Jedi Jim and Helen in the boardroom having been sidelined by them.

Heading for a Fall: Tom Pellereau.  Unfortunately for 'Brains' he looks increasingly like a dead man walking.

For Twitter updates on The Apprentice don't forget to follow me @simonbrooke

Lego Apprentice Series 7 Episode 8

No Regret Rien - Apprentice Series 7 Episode 8

Fromage Frais, Chaise Longue, Petit Pois. By the standards of most of the Apprentice candidates who headed to Paris for the latest task, those six words mean I should probably change my name to Pierre.

It was an episode which saw the demise of a potential winner and the emergence of a killer queen in the shape of Melody who was anything but tuneful in her savagery. Dynamite with a laser beam she turned her attention quite squarely on Leon and Tom who were left reeling by her scary, yet somehow impressive display. Fair play to Melody who revelled in the task as a fluent French speaker, but went too far in alienating Leon, destroying Tom's strategy and hogging sales. But let's face it; this is the Apprentice not the real world, so she was probably toasted for her shameless performance with a glass of Moet and Chandon from a pretty cabinet. I'd get very worried if Melody was ever brought into translate on negotiations between two nations. Chances are if she took a dislike to you, you could very quickly find an admission that you were wrong, turning into an offer to 'step outside' and be none the wiser.

Tom continues to intrigue. For the first time he was forced to reveal his 'real life' track record in fighting against elimination. Having done so what was obvious was that, along with most of the other candidates, Tom's problem on this task was getting swept up by the fact they were in a foreign country rather than concentrating on the key aspects of engaging with buyers. It is a task he admits to doing regularly as part of his real life with buyers and suppliers across the Far East. The pressure of the Apprentice threw all these skills out of the window and he now risks being firmly in Lord Sugar's point of doom.

One candidate sure to divide opinion is bouncy Bambi, Susan. Now, since King Henry brought the Dauphin to his knees with a bunch of Robin Hood extras (yes I know) there has been a healthy rivalry with our friends across the channel (or la Manche - Pierre). Indeed it is fair to say that the banter is the basis of any Anglo-French meet. Susan took this to a whole new level, in her own way, in launching a series of bizarre statements including 'Do the French like their children?'. The look of disbelief on Karren Brady's face probably rivals many of Nick 'The Face' Hewer's very best.

Having ensured she is unlikely to gain any employment 'en France' any time soon, she should still be complimented on her performance in leading the team to a near record win. Helen again impressed with a massive order that rivalled Liz Locke's record breaking sale last year. She somehow remains difficult to back as a winner though, perhaps suffering from the bizarre scenario where she has yet to face the boardroom and show us who she is. It's not her fault though as she just keeps winning.

What was clear from this week’s Paris task was that when tasked with selling to buyers, be they foreign or domestic, having a clear plan and thoroughly researching the business you are sat in front of is essential. Test runs of products are all well and good and should be what you are aiming for, but insulting a buyer by offering an inappropriate amount is suicide. I'm sure no product developer reading this blog would dream of offering a business the size of Argos 10 units as a test quantity. That is the equivalent of what Logic offered the French powerhouse retailer La Redoute.

Believe it or not we only have four weeks left, so who is your money on?


Star of the Week: Helen Louise Milligan. Who else could it be with a sale as big as that.

Got Lucky: Tom Pellereau.  Got stitched up by Melody but should've been stronger.

Heading for a Fall: Helen Louise Milligan.  A record sale isn't enough to keep anyone in the Apprentice, just ask Liz Locke.  She needs to carry on her current upward trajectory or a nasty fall could happen.

For Twitter updates on The Apprentice don't forget to follow me @simonbrooke

Hip to be Square Apprentice Series 7 Episode 7

Never let it be said that the Apprentice is all about the youngsters. These candidates fundamentally understand just how to engage with the old market, just as much as their own peers.


Who am I kidding, the ‘cream of UK business talent’ pulled a shocker of choices in this weeks task which was to create a brand new Freemium magazine and pitch to three of the countries largest media buying organisations to secure advertising revenue. In terms of the creative and pitching process it is one that I am very familiar with, and one thing I’ll always be an advocate of is not suppressing creative ideas. It is amazing sometime just where a seemingly weird idea (believe me some of them have been) will take you. Fundamentally however the key is to focus on the message and, more importantly, the market you are trying to reach.

This is the one and only reason why Natasha, yeah, led her team to a victory, yeah, even if yeah, her project manager skills yeah, had all the quality yeah of a pitch delivered word for word yeah in the way she talked yeah…grrrr I’ve irritated myself just writing it!

Her refusal to take the feedback from Tom, Helen and the group of burly if very well-behaved on camera student rugby players almost let her down. As did the out-dated Loaded-esq final product. But the fact that the largest media buyer had a client base that suited such a publication secured victory. Of course the fact that they understood the need to be flexible on the rate card cost helped massively.

Jedi Jim or Darth Norn Iron as he is now known missed this, which was as amazing as it was cringeworthy. How a supposed Sales expert got it so wrong says more about Jim’s real skills than his mouth would ever betray. Even without any clever TV editing any sales person worth their salt would’ve seen the change in atmosphere as Darth Norn told the media buyer that he wouldn’t negotiate on the rate card, not once but three times. He was lucky not to be hopping into the nearest TIE fighter, but it’s only a matter of time.

I can’t believe I’ve got this far into the article without any mention of the words ‘Hip’ and ‘Replacement’. I think that it’s because on some unconscious level I still can’t work out one thing…why!

Throughout Glenn’s one-man creative storm he got so carried away with comedy ‘old-people’ terms that he’d lost sight of what the magazine stood for. Feedback from the focus group gave some credence to Zoe’s throwaway ‘Hip Replacement’ idea, but a combination of translation and Darth Norn’s attempt at funking up the front cover meant it was a loser. Credit to Zoe though for understanding how the magazine should be pitched, just a shame the name left it looking decidedly bizarre.

The firing was a surprise more for the fact Darth Norn remained than Glenn being fired. The same charge could be levelled at Susan, but, despite her best efforts to irritate most, she perceptively picks up on the fundamental business points in the tasks. She just needs to learn to speak up a bit more before the event.

Lord Sugars rather unkind adage on firing Glenn that he’d ‘never met an engineer that was good at business’ will rankle with many. Though in his Lordships defence he loves engineers in general, especially those that helped him make his vast fortune. He obviously has a few scars.

So it was the engineer that left, with Bambi and Darth Norn heading back to the other candidates with their saving more a stay of execution than an indication of being potential winners.

Star of the Week: Tom Pellereau and Helen Louise Milligan.  Both picked up on the correct route for Covered but were ignored by the whirling Natasha


Got Lucky: Darth Norn - Jim.  Got it so wrong and his inability to sell will have him gone before long.

Heading for a Fall: Natasha Scribbins.  Yeah!

For Twitter updates on The Apprentice don't forget to follow me @simonbrooke

What a load of rubbish! Apprentice Series 7 Episode 6

Copper boilers, a builder that would put Del Boy to shame, and tears and tantrums, are there any more classic combinations for an Apprentice episode? Lord Sugar’s challenge of turning muck into brass (as long as it was copper) brought the first win for Team Logic and the loss of be-gloved Edna.

It was another task, as so many are, that was lost by Venture within the first throws. Zoe failed to see the merits in Susan’s spark of genius and was blown out of the water by a clever Logic move to not charge for waste removal and therefore win the three crucial commercial contracts. Less impressive was team Logics scout party led by Jedi Jim, the Norn Iron Obi Wan, and Tom berating hapless residents in their own homes in what must count as the most unlikely and scariest Rag and Bone combo since Darth Vader and Grand Moff Tarkin popped to Alderaan for spare parts (Star Wars references for those not quite as sad as me!). In fact I’m still not sure why Jedi Jim felt he had to use the PA, surely he could’ve just used his powers to make them answer the door – he obviously didn’t want to show off.

Enough Star Wars references, this was waste wars and it did show with some hard physical graft, just what it takes some new businesses to get off the ground.

Unless you are lucky, in the early days of a business there is no one else to pack the rubbish, drive the van, do the negotiation, clean up after and then arrive home tired, hungry and dirty and have the bookkeeping and administration to do before a couple of hours sleep and doing it all over again. It may have been rubbish, but it could well have been any kind of business you’d like to mention.

Getting new businesses off the ground is a hard and often lonely task, and sometimes the rewards for a day of graft are as little as £6. It is these times that you really need the support of a network of colleagues, contacts, friends and mentors – as well as advisors and dare I say bankers (something that seems to be severely lacking for many at the moment). It is this network of people that every new business owner needs (indeed every owner/entrepreneur regardless of their business) and sometimes cannot find.

Back to the episode, and leading team Logic, Helen was clever enough to realise that the risky strategy of not charging could secure the contracts and win the task. Though it is worth pointing out this wouldn’t have worked as a long term business strategy, this was about winning an Apprentice task, and so needs must.

I’ve mentioned Helen in my previous blogs only once, and that is mainly due to the fact that up until this episode she has been anonymous. Her calm organisational skills certainly helped in leading Logic to the win, however it should be said that even with three commercial contracts they did only win by £6. So Helen’s skills really do still remain a mystery. On the other hand, the ‘flaky’ (as she has been described by her teammates) Susan yet again hit on a winning idea, but didn’t have the force of will to push against the increasingly bullish Zoe (who survived the boardroom again, largely due to Lord Sugars desire to oust Edna).

Where did this all leave us? The list of potential fits with Lord Sugar looks to be heading along the lines of that in my previous blog, and as we see more of the candidates personality, the easier it is to see just who Lord Sugar could work with.

I get the impression that Lord Sugar has already separated the copper boilers from the steel baths that scrapheap is about to get a lot fuller.


Star of the Week: Tom Pellereau I don't think there has been an Apprentice candidate more happy to win a task.


Got Lucky: Zoe Beresford.  Does Lord Sugar have a soft spot for feisty Zoe, or has her choice of final 3 saved her.

Heading for a Fall: Helen Lousie Milligan. More as a question of whether she believes her own hype after what was a £6 win.

For Twitter updates on The Apprentice don't forget to follow me @simonbrooke

Who let the Dogs out? The Apprentice Series 7 Episode 5

Right, first things first, I thought it best to get several clichés out of the way now so as not to make this article too predictable. Today I will not be mentioning... ‘made a dogs dinner out of it’, ‘top dog’, ‘cat who got the cream’ ‘nine lives’, ‘dogs b****cks’. Though to be fair I probably won’t need the last one to describe any of the accomplishments in Episode 5.

The ‘Pet Food’ task could prove to be the pivotal episode in this year’s Apprentice as we saw a double firing, bookies favourite Jedi Jim becoming a marked man and the quiet man of the group, Tom manoeuvring himself into the limelight.

The demise of one-time favourite Ellie was as sad as it was frustrating. Ellie had given the impression of being the kind of female powerhouse that grows into the show. Sadly she failed to take on board last week’s bashing from Lord Sugar and remained a silent, un-interested looking participant in a losing team. There wasn’t even any of the superb spark that marked last week’s boardroom appearance. And it was really put into context when in a losing group headed by Dogtanian himself, Vincent, who Lord Sugar was gunning for; she succumbed to the firing first.

Vincent - One for all, and all for One

Surprisingly still was big favourite Jedi Jim being set clearly in Lord Sugars firing line. It was a bad performance from Jim and perhaps we saw some of his real personality for the first time, and his Lordship certainly didn’t approve.

To the task itself, and in a week when it was marketing and not sales that was the key decision, Logic applied none of it to their product under Vincent’s leadership. They failed to find a niche and perhaps misunderstood the essence of the task. This being about creating a good brand and marketing campaign, that was key, the possibility of huge sales wasn’t. That is why Glenn and Venture succeeded where Logic failed (again). And even though Glenn did his best to make a good idea, backed by identifying a niche market, sound and look bad (a poor advert and see their light!!??) the principles were sound, as was the design of the packaging.

A superior ad was never going to be enough to save Logic who had failed to identify key trends in the market. That would never wash with Lord Sugar. This task was a marketing one, focused solely on the process of identifying and addressing a niche within a massive market. I’m sure marketers everywhere cringed when Vincent uttered the words ‘we are targeting everyone with this’. In the age of digital, niche and personalised marketing, these utterings meant Vincent wasn’t going to last.

Vincent did pipe up with the marketing mantra of the ‘4 P’s’ which is always amusing for an experienced marketer to hear, if I was getting marketing geeky at this point I would say that ‘7 P’s’ is generally more accepted these days. But whether it’s 4 or 7, Logic were on a hiding to nothing having embarked (see what I did there) down the wrong path. Perhaps the 6 P’s of the SAS may have been more appropriate (Proper Planning Prevents P**s Poor Performance).

As usual Venture was helped more by the failings of Team Logic than a dynamic project manager of their own. Glenn did himself no favours in leading the team with all the management skills of Frank Spencer and none of the charm. You can’t knock him for sticking to his guns in the face of some ridicule, but the lack of any management skills could not have escaped Karren Brady and her all seeing (cats)eyes.

One thing that has become clearer after the Pet Food task is that Lord Sugar is already looking to who he feels he can trust to work with – not just employ and it is a very different requirement.

Already it looks like Jim, Natasha, Edna and Zoe are all out, Jim’s hammering in his absence the final nail in his coffin. All of which leaves Melody, Leon, Susan, Tom, Glenn and the elusive Helen. So who will come out as leader of the pack, the top dog, the cat that got the cream...oh b......


Star of the Week: Tom Pellereau got it spot on with his concerns, and for the 2nd week running he got to the nub of the issue quickly and with no fuss.

Got Lucky: Jedi Jim Eastwood and Glenn Ward. Jim is in the firing line and Glenn was fortunate to be on the winning team after his leadership style.

Heading for a Fall: Natasha Scribbens, another boardroom appearance probably saved only by the presence of the other two.  Will she realise that, or begin to believe her own hype?

For Twitter updates on The Apprentice don't forget to follow me @simonbrooke

You Beauty! The Apprentice Series 7 Episode 4

With the inevitability of a botox-fixed gaze the beauty task provided some ugly Apprentice moments, in an episode that saw this series spring to life. It is surprising that in a series which is focused on the search for a partner for Lord Sugar it has taken until episode 4 for almost all the candidates to 'feature'.


However episode 4 more than any previous introduced that classic mix that makes The Apprentice, when at its best, compelling TV viewing.

Team Logic kept up their unenviable run of defeats with the kind of Apprentice loss that could so easily have been avoided with some simple tweaks. Meanwhile Team Venture was led appallingly by Zoe. The toe-curling (or perhaps it was separation-ly) public haranguing of Susan when the lack of product sales hit home, looked like the most metro-sexual firing squad ever assembled. Clearly a case of a candidate thinking they were being clever and definitively pinning the ‘failure’ just in case anyone was unsure. There is, after all, a big ‘I’ in team, but then this is The Apprentice.

Though there was one person I felt more sorry for than Susan in this episode.  That was the guy who having been persuaded to have a massage by the persuasive beauty of Melody, stripped to his waist to be greated with the melodious Irish tones of Jedi Jim.  Who looked far too enthusiastic on arrival in the treatment room, I some how think that wasn't what the customer had in mind.

There were so many failings on both sides, from the pitching process when Logic lost out on the money spinner of fake tan spray, through the decision that a relaxing massage could live side by side with the hairdryer and ‘are you going on holiday this year’ chatter of hair styling it was inevitable that Felicity was destined to tossed away quicker than a Lady Gaga hair accessory after a night out at a rugby club awards do.

What this episode did demonstrate is that in so many areas of business location is key. As is not losing sight of the most important KPI in any business – margin. Amongst all their appalling decisions this one is the most unforgivable by Logic and led straight to their downfall. As the saying goes, Turnover is Vanity, Profit is Sanity – or in this case Looking like a salesperson is Vanity, Profit is Sanity, just too much time spent selling low margin products and ignoring the harder sell but higher margin treatments spelt the end.

Just what possess seemingly successful people (Ellie after all runs her own construction recruitment business) to go completely ga-ga and fail to spot that selling hair accessories came secondary in priorities to getting the more profitable treatment room full is a mystery.

What are becoming clearer are the personalities of the candidates and therefore the matching process with Lord Sugar is, possibly, a little clearer than previous series.

Already there is three groups forming. There are those that seem to be leading the race, Melody, Jim, Susan and possibly Ellie (if she can come back strongly from the boardroom appearance – which was a superb performance). Then those that just won’t match with Lord Sugar and so will be falling by the wayside, Natasha, Zoe, Vincent and Edna. Finally there is the group who could go either way, Tom, Leon, Glenn and Helen. A strong or weak PM performance could see any of them joining one of the other categories.

Perhaps Leon should just hold out his pinky now and see if Lord Sugar follows as easily as the female shoppers in Birmingham seemed to. I’m not sure what his girlfriend would have to say about that.



Star of the Week: In a week of poorness, Tom quietly hit the nail on the head but was ignored and Leon had his pinky out - Leon for the sheer cheek of it.

Got Lucky: Zoe Beresford - her calling out of Susan was just poor

Heading for a Fall: Vincent Disneur is looking more and more out of his depth by the week.  Natasha Scribbens isn't too far behind.

For Twitter updates on The Apprentice don't forget to follow me @simonbrooke

Yet to Impress: The Apprentice Series 7

A quarter of the way through The Apprentice Series 7 and we are yet to see any real front runners.  Twitter favourite 'Jedi' Jim has certainly garnered favour as have two winning project managers - Melody and Susan in what has been a strong start from the girls.

Despite the fact the show is pre-recorded, the bookies have Jim and Melody as current leading contenders with Susan just behind.  Meanwhile Felicity and Edna have drifted firmly out to the back of the field. 

Who is your favourite to win?  Vote now in our poll and we'll see just how right you turn out to be...

What a Cloche! The Apprentice Series 7 Episode 3

Whilst wistfully imagining an outstanding spin-off show featuring Nick Hewer named 'The King and Eye (brows)', thoughts drifted towards Episode 3s lessons. Still, the thought of Lord Sugar’s erstwhile informer shopping for top hats with the King of Tonga proved understandably distracting.

Series 7 finally found it's rhythm in this episode with the perennial buying task that has previously brought us kosher chicken, 18th century magazines that are actually London cabbie revision guides and so many more classic Apprentice moments. Yet, each and every series the candidates make the same basic errors time and again. Thankfully it was an episode that also widened the candidate base and gave us a flavour of many more of this year’s intake.

The discount buying task always makes good TV, and you get the feeling that of all the tasks that are devised on The Apprentice, Lord Sugars hand was perhaps most firmly behind this one. As critics will point out, a strong and lasting business could not be built on the kind of rash (and particularly desperate) negotiating and often rudeness that punctuates this episode. However, one thing this episode does highlight is those candidates who think on their feet, are prepared to just get on with it and can negotiate. Three key attributes that Lord Sugar holds dear. It wouldn’t surprise me to learn that the top performers in this task over the last few series have either won the main prize or been close to it.

That’s why this episode may give us our first real hint at the potential winners. Lord Sugar will undoubtedly play a ‘silent partner’ brief within any business setup on the back of this series, and perhaps for the first time we got an idea of just what kind of person he thinks he needs to work with.

On paper, Gavin, a young man who successfully set up and runs opticians was a real contender. Yet in the heat of this task he crumbled.  Ok he had the more difficult team, but he was trumped the cool, calm and impressive Susan Ma. She certainly understood that time and quick and decisive decisions were key to this task. Fair enough, some of those decisions, such as which parts of London to do the cheapest shopping, were equally poor. Frankly anyone who has been subjected to those long, often fractious family monopoly games could’ve pointed her away from Mayfair for a Lord Sugar shopping trip.

Still thanks to Jedi Jim getting an extra £10 off an already impressive negotiation, Susan pulled in the win. She was perhaps the most impressive PM so far with a well organised team.  Even if their locations and negotiations were far from it. It goes to show just how important it is to understand the challenge, get organised and get on with it. Gavin’s biggest failing was ‘dithering’ which lead to his team being badly organised and unable to complete the task in time. He was very nearly saved by his teams selection of leads and negotiating skills in what was after all only an £8 victory.

Most of the time as leaders we don’t have the answers. But the best leaders are able to organise their teams effectively, assign roles and give people responsibility and accountability. In so doing, especially when decisions need to be made under pressure, the outcome often takes care of itself.

In the meantime I’m wondering just who else Nick Hewer goes shopping with...

Star of the Week: Jedi Jim as always, but a nod this time to Ellie Reed who was impressive.

Got Lucky: Natasha Scribbins - what she was doing phoning a competitor only she knows...
Heading for a Fall: Natasha Scribbins - ...and her negotiations of the sign when she absolutely had £20 to spend before settling on £80 and then claiming she could’ve got better, and she already has an enemy in Zoe...in fact it isn’t looking good for her.

For Twitter updates on The Apprentice don't forget to follow me @simonbrooke

The Gloves are Off! Apprentice Series 7 Episode 2

Not since 1977 when John Williams' iconic Imperial March burst into life and the be-gloved villain of George Lucas' creation marched into view has there been a scarier appearance of gloves on screen. I talk of course of Edna's presentation to a room full of bemused and distinctly unimpressed looking technology enthusiasts during the App task.

In true Richard Hillman glove style, the addition of said accessories seemed to be leading to a car-crashing-into-the-ship-canal ending for the girls. Yet in a twist of Corrie proportions we gasped open mouthed (it was nearly 10pm on a school night) as victory was snatched from the jaws of defeat and the girls team lead by Edna secured an improbable victory.

Even the most ardent supporters of the girls’ team could not have predicted the final result having seen the team lurch from one disappointment to another throughout the task. However thanks to this unlikely win we were treated to piece of Jedi magic as Jim avoided the final three by calling on the great Obi-Wan to point out to team leader Leon that he ‘wasn’t the candidate he was looking for’.

It was a piece of brilliance though possibly unnecessary as Jim certainly wasn’t going, but genius all the same and left Leon (yes he did appear on an episode of Dragons Den) looking weak and firmly in Lord Sugars’ tractor beam.

But what did we learn from the second task? Understanding the brief certainly, after all the girls victory was sealed purely on the basis that their app had a more global reach than the boys.

However I would argue that luck more than anything played a bigger role in the win than any well executed strategy. As with any venture, planning is essential but a fair wind is a massive help. There are those that look upon luck in business as a fallacy - there is no such thing as luck. But I prefer to see luck for what it is, something we can try and turn in our favour as much as possible, and it is a concept that we should embrace. See luck as something that can be worked towards and it’s possible to envisage seeing yourself getting luckier.

Luck can be broken down into four parts, and it’s amazing how the luckiest people seem to have these things in place. It goes as follows:

L - Location, getting yourself out there and speaking to as many people as possible, mentioning your aims, your goals and your challenges and where you're looking for help. Or being in as many places as possible, one of them may just be the right one.

U - Understanding, know your chosen field as well as you can, who are the players, where are the opportunities

C - Contacts, speak to people, network, draw up a list of the people you would really like to speak to and mention them to everyone you know...you've played the Kevin Bacon game right??

K - Knowledge, know your subject, be an expert, you don't need to be working in an industry for years to know about it, do your research.

Ok it’s not a perfect system but to bring it back to the App task the girls won the task by perhaps understanding the key part of the market and producing a intro to it that played well with the global market. Whereas the boys team through the design of their App failed to understand that they were (for such a short task) cutting off the largest market through not understanding the field correctly.

Of course it could just be that the sight of those gloves scared most of the world into downloading the girls app on the understanding that there may be a new Death Star lurking behind the moon so they best hurry.


Star of the Week: Jim Eastwood – He made me say that with a whoosh of his Jedi powers


Got Lucky: Edna Agbarha – Two lucky episodes on the trot for Edna who almost lost the girls the task with a strange presentation that failed to mention the product at all.


Heading for a Fall: Glenn Ward – Lord Sugar is already questioning his potential and he appears to be winding a few others up

For Twitter updates on The Apprentice and other things don't forget to follow me @simonbrooke